Customer Analyst Lancashire

Навыки

• A/B-тесты
• Amplitude
• B2C-продажи
• CJM / JTBD
• CRM-системы
• Анализ данных
• Data Quality

О компании и продукте

• A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners
• Sitting within the CRM function, this role is all about using data to drive smarter customer engagement.
• Analyse campaign performance, retention, and lifecycle activity
• Lead A/B testing and prove commercial impact (ROI focus)

Задачи

• Owning analysis from initial hypothesis through to insight and recommendation
• Analysing user journeys, behaviour, conversion and engagement to identify opportunities to improve the product
• Designing and evaluating A/B tests, control groups and experiments to understand incremental impact
• Using product analytics tools such as Amplitude
• Writing advanced SQL and using Python for deeper analysis and automation
• Building and maintaining analytical data models using dbt
• Creating self-service reporting around product performance, experimentation and key metrics
• Working with external datasets and APIs to improve the quality, coverage and accuracy of partner/business data
• Identifying data quality issues, matching records and investigating root causes
• Exploring opportunities to use AI/LLMs and automation to improve analytical and data processes
• Lead analytics projects and take ownership of delivery
• Analyse campaign and customer journey performance
• Use SQL and/or Python to generate actionable insights
• Work with tools such as GA4, Adobe Analytics or similar
• Build and develop dashboards and reporting
• Present findings to clients and senior stakeholders
• Help shape analytics roadmaps and identify opportunities for growth
• Mentor and support junior analysts
• Drug Response Prediction
• Lead the design and execution of computational approaches to predict drug response across patient populations
• Develop and validate predictive models using real-world clinical data, integrating diverse data modalities
• Identify biological and clinical signals that differentiate responders from non-responders
• Translate modeling outputs into actionable biological and clinical insights
• Data & Analysis
• Work extensively with real-world data (RWD) – EHR, claims, clinical trial data – at scale

Требования

• You’ll ideally come from a product-led, B2C, marketplace, subscription, e-commerce or digitally native environment , with experience using data to directly influence product and commercial decisions
• Key experience
• Strong hands-on SQL
• Strong Python experience
• Hands-on experience with dbt
• Experience with a product analytics or experimentation platform such as Amplitude, Mixpanel, Optimizely, OpenPanel, PostHog, Heap or similar
• Strong A/B testing and experimentation experience
• Dashboarding experience with Lightdash, Tableau or Power BI
• Good statistical understanding, including control/holdout groups and measuring incremental impact
• Experience analysing customer/user behaviour, journeys, conversion or engagement
• Ability to translate complex analysis into clear recommendations for Product and Commercial stakeholders
• Experience working with APIs, data quality, matching or enrichment would be beneficial
• An interest in AI/LLMs and how they can improve analytics workflows is a nice to have rather than essential
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• You’ll work on high-impact engineering projects, gaining exposure to data, analytics, and pricing functions while taking real ownership from day one
• 10+ years in analytics/data engineering
• 5+ years leading and growing technical teams
• Proven track record delivering both internal and client-facing analytics products
• Deep expertise with Snowflake and fluency across at least two major cloud providers (AWS, Azure, GCP)

Будет плюсом

• Integrating financial/ERP/CRM/payment systems (NetSuite, Salesforce, or similar)
• Aggregating from diverse sources, including APIs, geospatial imagery, unstructured web data, and public government records
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• Advanced Analytics & Marketing Insights
• Permanent
• Miami, Florida
• Location: Miami, FL (Hybrid)
• Job type: Full-time, Permanent
• We’re partnering with a leading mobile game studio in Miami, part of a major international gaming group, to hire a Product Marketing Manager for its flagship title
• This is a rare opportunity to own the full player journey for one of the most recognizable games in its genre, from first ad impression to long-term retention, and turn new content launches into viral cultural moments

Условия

• Up to £44,000 base salary
• 600 annual learning and development budget
• Senior mentorship and career development opportunities
• Hybrid working model (4 days in office)
• Work abroad policy allowing up to one week per year overseas
• Salary: $140,000-170,000

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