Customer Analyst Stratford-upon-Avon, Warwickshire

Навыки

• A/B-тесты
• Amplitude
• AWS
• Azure
• B2C-продажи
• CI/CD
• C++

О компании и продукте

• You'll be joining a leading UK insurer with a strong reputation for customer experience and long-term stability; they're in the middle of a major data transformation, with new platforms, better access to customer data, and a real push towards data-led decision making across the business.
• Sitting in the Customer Selections & Analytics team, you'll own the delivery of campaign selections end-to-end. This is a hands-on SQL role with clear commercial impact.
• They are a globally operating investment firm with a strong engineering culture and a significant focus on technology, automation, and innovation. Technology teams are embedded within the business and play an essential role in driving operational efficiency and supporting key investment functions.
• Their Enterprise Engineering team develops and maintains business critical platforms spanning treasury, fund accounting, compliance, and middle office operations. Engineers are trusted with genuine ownership and are encouraged to contribute ideas, challenge processes, and deliver meaningful improvements.

Задачи

• Build and deliver campaign selections using SQL
• Translate marketing briefs into technical requirements
• Work across CRM, transactional & engagement datasets
• Support test & learn campaigns and performance tracking
• Push selections into CRM (moving to Dotdigital)
• Plan and manage campaign cycles 1-2 months ahead
• You'll work across Financial Services, Personal Lines & Commercial, giving you broad exposure across the business
• Your Skills & Experience
• Strong SQL
• Background in campaign selections / CRM / customer analytics
• Experience working with large datasets
• Ability to translate business needs into data outputs
• Owning analysis from initial hypothesis through to insight and recommendation
• Analysing user journeys, behaviour, conversion and engagement to identify opportunities to improve the product
• Designing and evaluating A/B tests, control groups and experiments to understand incremental impact
• Using product analytics tools such as Amplitude
• Writing advanced SQL and using Python for deeper analysis and automation
• Building and maintaining analytical data models using dbt
• Creating self-service reporting around product performance, experimentation and key metrics
• Working with external datasets and APIs to improve the quality, coverage and accuracy of partner/business data
• Identifying data quality issues, matching records and investigating root causes
• Exploring opportunities to use AI/LLMs and automation to improve analytical and data processes
• Lead analytics projects and take ownership of delivery
• Analyse campaign and customer journey performance
• Use SQL and/or Python to generate actionable insights

Требования

• You’ll ideally come from a product-led, B2C, marketplace, subscription, e-commerce or digitally native environment , with experience using data to directly influence product and commercial decisions
• Key experience
• Strong hands-on SQL
• Strong Python experience
• Hands-on experience with dbt
• Experience with a product analytics or experimentation platform such as Amplitude, Mixpanel, Optimizely, OpenPanel, PostHog, Heap or similar
• Strong A/B testing and experimentation experience
• Dashboarding experience with Lightdash, Tableau or Power BI
• Good statistical understanding, including control/holdout groups and measuring incremental impact
• Experience analysing customer/user behaviour, journeys, conversion or engagement
• Ability to translate complex analysis into clear recommendations for Product and Commercial stakeholders
• Experience working with APIs, data quality, matching or enrichment would be beneficial
• An interest in AI/LLMs and how they can improve analytics workflows is a nice to have rather than essential
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• Azure Cloud Engineer
• Abingdon
• Data Engineering
• Permanent
• Abingdon, Oxfordshire
• Abingdon, Oxfordshire (1 day a week in office)
• Looking to take ownership of real Azure infrastructure while broadening your exposure to cloud architecture, AI initiatives, and large-scale transformation projects?
• This is an opportunity to join a growing cloud team where you’ll have a direct impact on both internal platforms and client-facing technology programmes
• 10+ years in analytics/data engineering

Будет плюсом

• 45,000-£50,000 + Bonus
• Stratford-upon-Avon (Hybrid - 1x Day a Week in Office)
• If you're a SQL-heavy analyst tired of insight going nowhere, this is where your work actually turns into live customer campaigns!
• Brand-new role, strong team, and a business investing heavily in customer data + marketing capability

Условия

• The successful Software Engineer will receive the following benefits
• Salary up to £200,000 – depending on experience
• The successful Azure Cloud Engineer will receive the following benefits
• Salary between £40,000 – £50,000 – depending on experience
• Up to £44,000 base salary
• 600 annual learning and development budget
• Senior mentorship and career development opportunities
• Hybrid working model (4 days in office)
• Work abroad policy allowing up to one week per year overseas
• The successful Lead Data Engineer will receive the following benefits
• Salary up to £85,000 – depending on experience

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