Customer Success Manager – German Market 🇩🇪

Навыки

• Customer Success
• Ответственность за результат
• Retention и отток
• Опросы и NPS
• Апсейл и кросс-сейл

О компании и продукте

• Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
• For more information: www.spendesk.com/press
• We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
• Our culture is built on trust, empowerment, and growth — with benefits to match!

Задачи

• You'll be the strategic partner our German clients rely on
• Not a support role - a business partner role
• Your job is to make sure they get real, measurable value from Spendesk, stay with us, and grow with us
• Own your client relationships
• Build strong, trusted partnerships with Finance Managers, CFOs and key decision-makers across the German market
• Proactively advise clients on best practices and platform optimisation - anticipate their needs before they even ask
• Drive adoption and ensure every client gets the most out of Spendesk from day one
• Protect and grow revenue
• Monitor account health and act early to mitigate churn risk
• Identify expansion and upsell opportunities and work hand-in-hand with Sales to convert them
• Maintain high NPS and customer satisfaction across your portfolio
• Be the voice of your customers internally
• Relay structured feedback to Product and Marketing teams
• Contribute to the launch of new features to relevant customer segments
• Collaborate cross-functionally with Sales, Marketing and Product

Требования

• Fluent German - native or C2 level (non-negotiable for this role)
• Professional English - working proficiency
• A genuinely consultative mindset: you advise, anticipate and add value - you don't just answer tickets
• Ability to manage a client portfolio independently with strong ownership
• Analytical thinking: you use data to spot risks and opportunities early
• Passion for customer experience and long-term relationship building
• Strong plus
• Background in Finance, Accounting, Fintech, ERP or SaaS- if you speak the language of finance teams, you'll hit the ground running
• 1 to 3 years of experience in a customer-facing role (CSM, Account Management, Financial Advisory...) - strong apprenticeship profiles welcome
• Why Barcelona? Why Spendesk?
• Work from our vibrant Barcelona office in an international, English-speaking environment
• Cover one of our most exciting growth markets - Germany - from day one
• Join a scale-up with real ambition, a product clients genuinely love, and a team that supports each other
• Clear career path with progression milestones and growing responsibilities over time
• This role is based in our Barcelona office and covers the German-speaking market exclusively
• As we are an international team, please submit your application and CV in English

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