Customer Engineer

Навыки

• B2C-продажи
• Коммуникация
• Customer Success
• Node.js
• PostgreSQL
• Решение задач
• Python

О компании и продукте

• We're a fast-growing, seed-funded AI voice platform helping B2C businesses automate millions of customer calls through human-like AI agents. Our platform spans sales, support, and operational use cases — and we're looking for a Customer Engineer to join our technical customer-success team in Berlin.
• In this role, you'll sit at the intersection of engineering and customer success — ensuring customers successfully deploy and get maximum value from our platform, while feeding real-world insights back into our product and engineering teams. You'll have direct, measurable impact on customer satisfaction and on how our technology evolves.

Задачи

• Provide hands-on technical guidance to customers deploying, configuring, and optimising our platform
• Troubleshoot PostgreSQL-backed data workflows and frontend/backend code (TypeScript, React, Node.js, Python) alongside customers
• Help customers design and refine prompting strategies and related AI workflows to unlock the full value of the platform
• Build and maintain strong, trust-based relationships with customers, acting as their primary technical liaison into product and engineering
• Gather, synthesise, and communicate customer feedback to drive product improvements and documentation updates

Требования

• 2+ years of software engineering experience with demonstrable business impact through written code
• Solid familiarity with TypeScript, React, Node.js, and Python
• Hands-on experience with PostgreSQL, including troubleshooting data workflows
• Experience in a customer-facing role — you know how to listen, communicate clearly, and build credibility with technical stakeholders
• Ability to guide customers through prompting, AI workflow design, and related problem-solving
• Excellent written and verbal communication skills
• comfortable bridging customer needs and engineering context

Будет плюсом

• Strong computer science fundamentals
• Prior experience deploying or configuring SaaS or AI platforms for enterprise customers
• Genuine interest in AI, LLMs, and voice technology
• LOCATION & WORK ARRANGEMENT
• On-site in Berlin, Germany
• Visa sponsorship is available
• WHY JOIN
• Early-stage, high-growth team (~16 people) backed by top-tier investors including Y Combinator
• Seed-stage company with meaningful runway and strong investor backing (Series A/B trajectory)
• Work directly with founders and engineers — your impact is immediate and visible
• A role that blends technical depth with customer empathy at the frontier of AI voice technology

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