Customer Success Officer (German Speaking)

Навыки

• Общение с клиентами
• Customer Success
• HR-процессы
• MS Office

О компании и продукте

• GRS Recruitment is working with a well-established Forex and CFD brokerage in Europe to recruit a German-Speaking Customer Success Officer in Limassol. Our client operates one of the industry's leading online trading platforms and is a regulated Cyprus Investment Firm (CIF), authorised and supervised by the Cyprus Securities and Exchange Commission (CySEC). This is an excellent opportunity to join a dynamic, international environment where customer service, professionalism, and continuous development are at the heart of the business

Задачи

• Provide professional customer support via live chat, email, and other communication channels to clients worldwide
• Assist clients with account opening, account maintenance, and profile updates
• Respond promptly to customer enquiries, ensuring a high standard of service at all times
• Support clients with technical issues and troubleshooting on the company's trading platforms, including MT4 and MT5
• Handle back-office enquiries and liaise with internal departments to ensure timely resolution of client requests
• Work closely with the Compliance team regarding account verification and customer complaints
• Provide clients with clear guidance regarding documentation and onboarding requirements
• Promote the company's products and services where appropriate
• Build and maintain strong relationships with both prospective and existing clients
• Maintain accurate client records and ensure all interactions are documented appropriately
• Escalate complex issues to management when required
• Contribute to team objectives and support colleagues in achieving departmental goals
• Undertake additional duties as required by the business
• As a Customer Success Officer, you will be responsible for delivering exceptional support to clients across multiple markets
• You will assist customers with account-related queries, platform support, and general enquiries while building long-term relationships and ensuring a first-class customer experience

Требования

• Bachelor's degree in Business, Finance, Economics, or a related field
• Previous experience in a customer support, customer success, or client services role is considered a strong advantage
• Excellent command of German and English, both written and spoken
• Knowledge of an additional European language will be considered an asset
• Strong communication and interpersonal skills
• Excellent organisational skills with the ability to prioritise workload effectively
• Ability to work efficiently in a fast-paced environment and under pressure
• Strong computer literacy, including Microsoft Office applications
• Experience with MetaTrader 4 (MT4) and MetaTrader 5 (MT5) is advantageous
• Customer-focused with a proactive and solution-oriented approach
• Ability to work rotating shifts between 09:00–18:00, 10:00–19:00, and 12:00–21:00, Monday to Friday
• SALARY AND
• The successful candidate will be fluent in both German and English and be comfortable working rotating shifts between 09:00 and 21:00, Monday to Friday
• MAIN DUTIES AND

Условия

• Salary will be determined based on experience, qualifications, and skills
• The advertised salary range is indicative, any offer will reflect the successful candidate’s suitability
• Due to the high volume of applications, we receive at GRS Recruitment, only shortlisted candidates will be responded to

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