Customer Support Specialist - German / English (f/m/d)

Навыки

• B2B-продажи
• Решения на данных
• Excel
• Лидерство
• Ответственность за результат

О компании и продукте

• Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe.
• Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards https://www.getmoss.com/corporate-credit-card, accounts payables https://www.getmoss.com/accounts-payable, employee cash reimbursements https://www.getmoss.com/reimbursements and procurement https://www.getmoss.com/procurement.
• Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.
• Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:

Задачи

• You will be working with multiple stakeholders across the company, ensuring customer issues are resolved, while continuously learning and growing in a dynamic, fast-paced environment
• Your responsibilities
• Here's a bit more on what you can expect to be doing day-to-day
• You handle customer support queries via calls, chat, and emails, acting as the first point of contact

Требования

• We think you’ll need the following experience and qualifications to succeed in the role
• Previous experience in a customer facing roles
• Fluent German (C1) and English (C1)
• In addition, here are the skills and attributes we are looking for
• Methodical thinker - You have a data-driven, structured and solution-oriented way of working, you work through priorities calmly and systematically
• Proactive problem-solver - You take ownership in finding solutions to complex problems, and you go one step further in looking for solutions that stop the problem from happening again
• Clear Communicator - You are able to communicate complex topics to a range of audiences in a clear, concise, and expert manner in written and oral form
• You remain composed in difficult situations
• Customer oriented - You empathize with your customer’s challenges and pain points to better understand their needs and find a swift solution
• Quick learner - You are quick to understand new technologies, processes, products, and enjoy keeping up to date and learning
• You are keen to understand internal and the customers' financial processes
• You are working in projects to improve the support experience

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