IT Support Specialist (all genders)

Навыки

• HR-процессы
• ITIL / ITSM
• macOS
• Room / Realm / CoreData
• Ответственность за результат

Задачи

• As our IT Support Specialist you’ll be part of the IT Engineering & Operations department in Berlin, within the Operations & Support team, providing high-quality IT support to employees locally and remotely across multiple countries
• You’ll ensure a smooth employee experience while maintaining reliability, compliance, and operational excellence across our workplace environment
• Provide local and remote IT support to employees through our ticketing system, remote sessions, and on-site assistance
• Troubleshoot and resolve incidents related to macOS devices, workplace applications, identity access, and collaboration tools
• Support onboarding, offboarding, and employee lifecycle processes
• Maintain and improve IT documentation and operational procedures
• Ensure devices and users remain compliant with company policies and standards
• Support endpoint management activities through MDM platforms
• Collaborate with the Solutions Engineering team to roll out new tools, standards, and improvements
• Participate in operational projects and continuous service improvement initiatives
• Escalate and coordinate complex issues with engineering teams when required
• Contribute to maintaining inventory accuracy and asset lifecycle management

Требования

• Strong experience supporting macOS environments
• Mac Troubleshooting experience
• Good understanding of identity management and endpoint management concepts
• Experience with MDM solutions (Addigy, Jamf, Intune, or similar)
• Experience working with some of the tools like Slack, Google Workspace, Passwords manager, Britella, Snipe-IT or other assets managers
• Customer-oriented mindset with structured troubleshooting methodology
• Experience working with ticketing systems and IT service processes (ITIL knowledge is a plus)
• Basic scripting knowledge is appreciated
• Strong communication and collaboration skills
• Fluent English
• German is a plus
• 2–5 years of experience in IT Support, Workplace IT, or IT Operations

Условия

• An appealing discount on all of our products – from essential oils to vitamins & nutrients
• We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
• The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the Deutschlandticket
• We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week – up to two depending on the area you are working in – and up to two weeks per year working from abroad
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world
• We like to celebrate each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day
• Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth
• The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013
• We aim to produce the products we ourselves would love to buy – as natural as possible, absolutely pure, free from any additives, and of the highest quality
• In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin
• For the continuous improvement of our products, we collaborate with selected research institutes, scientists, therapists, farmers, and professional associations
• We take our ecological responsibility very seriously: that’s why the majority of our product range is vegan
• We also take an innovative approach to packaging: most of our products are packaged in glass, making them almost entirely recyclable
• Our diverse team in Berlin consists of over 400 employees from more than 45 nationalities and continues to grow – but at a sustainable pace
• Our goal is to foster a collaborative, supportive, and inclusive work environment with a diverse group of motivated, talented, and visionary team members
• Legal Notice https://www.sunday.de/impressum/

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