Supply Growth Manager - Italy

Навыки

• BI-инструменты
• Коммуникация
• Customer Success
• Решения на данных
• Excel
• HR-процессы
• Ответственность за результат

О компании и продукте

• Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.
• In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?
• Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive. We are looking for a Supply Growth Manager to drive marketplace expansion and scale our driver community across Italy

Задачи

• You will have end-to-end ownership of national growth, executing driver acquisition plans and coordinating new city and segment launches
• Reporting directly to the Country Lead as an individual contributor, you will operate with high visibility, rapid decision-making loops, and strategic autonomy
• Monitor competitive dynamics and supply trends to translate complex marketplace data into actionable, tactical execution plans that exceed growth targets
• Identify, negotiate, and scale commercial relationships with major fleet owners and cooperatives to secure a stable supply base
• Coordinate day-to-day operational relationships within the taxi sector, acting as a professional partner to ensure compliance and minimize systemic friction
• Coordinate the operational launch of new cities and the introduction of new mobility segments across the country, strictly aligning local execution with the national expansion roadmap
• Drive continuous improvement in core operational KPIs through structured engagement initiatives and data-driven corrective actions to guarantee supply health, platform reliability, and consistent service quality
• Oversee the local driver office in Rome, optimizing processes for onboarding and compliance cases and engaging directly with drivers to resolve operational issues
• TO BE SUCCESSFUL IN THIS ROLE

Требования

• This role demands a strong hybrid execution profile, balancing advanced analytical proficiency to translate BI data into tactical plans with pragmatic, on-the-ground management of local operations and driver engagement
• Please submit your CV in English
• YOUR DAILY ADVENTURES WILL INCLUDE
• Execute the end-to-end driver acquisition plan using BI tools and territory analytics
• 3-5 years of experience in operations, sales, or customer success within a marketplace, mobility, or logistics environment
• Demonstrated experience supporting supply growth, negotiating commercial partnerships with fleet operators or cooperatives, and managing partner relationships and operational activities
• Advanced ability to utilize Business Intelligence (BI) tools, Excel, and Google Sheets to transform complex data into actionable tactical execution
• Proven capacity to monitor supply trends, track competitive dynamics, and implement structured, data-driven corrective actions
• Professional proficiency in Italian and English is required due to regular interaction with local partners and internal stakeholders
• Experience managing and developing relationships with external partners, including fleet owners and cooperatives
• Strong communication skills, with the ability to manage complex situations and collaborate effectively with stakeholders
• Ability to navigate operational challenges and resolve issues while maintaining service continuity

Условия

• Location : Come and join us in Rome!
• The pay range for this position is 32,000 - 40,000 EUR, annual gross, not inclusive of benefits
• This range reflects the expected for the role and will be based on relevant experience, skills and qualifications
• Your recruiter will be happy to provide more details about the overall compensation and benefits package during the hiring process
• BENEFITS & PERKS IN A NUTSHELL
• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Short term EU work policy
• Mobility Credit
• Employee assistance program
• Plus more local benefits depending on your work location!
• DIVERSITY, EQUITY & INCLUSION
• Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age
• We want you to grow and evolve, bring your true self to work

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