Technical Support Engineer

Навыки

• API (интеграции)
• Коммуникация
• Общение с клиентами
• HTML
• JavaScript
• Postman
• Решение задач

О компании и продукте

• We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer

Задачи

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
• You are responsible for supporting the merchants’ full lifecycle, providing direct technical support
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants
• Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues
• This is Adyen
• Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice
• At Adyen, everything we do is engineered for ambition
• For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers
• You will operate as a first interface with Adyen’s merchants across the globe
• As part of this role you will be working with teams across Adyen (technical and commercial)
• You will be part of an international team with diverse backgrounds and skill sets
• With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle
• To support our merchants who process payments 24/7, this role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage
• These hours will be compensated with time off as well as additional pay

Требования

• You recognise that each interaction with a merchant is a customer service experience
• As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time
• You have strong written and verbal communication skills in English
• You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges
• You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting)
• Technical skills related to Networks / Networking will also be considered an asset for the role
• You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision
• taking accountability for your work and results delivered
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests
• Our Diversity, Equity and Inclusion commitments
• Our unique approach is a product of our diverse perspectives
• This diversity of backgrounds and cultures is essential in helping us maintain our momentum
• Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours
• No matter who you are or where you’re from, we welcome you to be your true self at Adyen
• Does this sound like you?
• If so, Adyen encourages you to reconsider and apply
• We look forward to your application!
• What’s next?
• Ensuring a smooth and enjoyable candidate experience is critical for us
• We aim to get back to you regarding your application within 5 business days
• Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
• Learn more about our hiring process here
• Don’t be afraid to let us know if you need more flexibility
• This role is full time and based out of our Amsterdam office. We are an office-first company and value in-person collaboration (3 days a week in the office)

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